Diagnosis first. Always, and for everyone.
The same five steps whether you run twelve trucks or you are one person with an idea and a quote you do not understand. You can stop after any of them and keep everything we have written.
Five steps, and what each one ends with
Nothing here is a black box. Every step produces something you can read, keep and show to someone else.
Book a second opinion →-
01
Diagnose
We sit with the people doing the work and follow a job, or a quote, all the way through. Then we put a number on where the money and the hours go.
Ends withA short written summary of what the current way is costing you -
02
Translate
Whatever the vendor or developer told you, we say again in words you can repeat to anyone, with the assumptions written down beside them.
Ends withA plain-English read on what you were told, and what it really means -
03
Tell you the truth
Worth it, not worth it, or worth a smaller version. We say which, we show the math, and we are comfortable telling you to do nothing.
Ends withA yes, a no, or a cheaper alternative, with the numbers behind it -
04
Fix it, if it is worth fixing
Only the part that pays for itself, built on accounts in your name and handed over in full. If someone else should do the work, we will say so.
Ends withWorking software you own outright, plus how to run it -
05
Stay reachable
The pitches do not stop once things work. Send us the next one before you sign it. Most of those calls take fifteen minutes and cost you nothing.
Ends withSomeone technical you can call, who is not selling you anything
Four promises we will not trade away
We diagnose before we sell
We measure first. If the numbers do not support the work, that is the finding, and we say it out loud.
We explain in plain language
No acronyms and no dashboards you cannot read. If we cannot say it simply, we do not understand it well enough yet.
We only recommend what pays for itself
Every recommendation carries the math: what it costs, what it returns, and how long until it is even.
Whatever we build belongs to you
Your accounts, your data, your code. You can take it anywhere and you never need us to keep it running.
Straight about the fit
Call us if
- A vendor is pushing something and you cannot tell whether it is real.
- You have a development quote and nothing to compare it against.
- You know the current way is costing you, but not how much.
- You want the person advising you to have nothing to gain from the answer.
Do not call us if
- You have already decided, and you want someone to agree with you.
- You want the cheapest hands to build exactly what you specified, no questions.
- Nobody who actually does the work is available to talk to us.
- You need it started tomorrow and diagnosed later.