What a “smart” system actually has to do to be worth it
Three tests any new system should pass before you sign. If it fails all three, the sales deck is doing the work.
Insights
The things we end up explaining twice a week.
How to read a quote, what software should really cost, and how to tell a useful system from an expensive one. Written so you do not need us to read it.
6 articles
Featured · Buying tech
How to read a software quote when you are not technical
Six questions that will tell you more than the price will. You can ask all of them without knowing a thing about software.
What software should really cost, roughly
Rough ranges for the things small businesses actually buy, so you can tell a fair quote from an optimistic one.
The whiteboard is not the problem
Paper processes get blamed for a lot. Usually the leak is somewhere quieter, and cheaper to fix.
Why your three quotes are not comparable
Nobody wrote down the same thing twice. Here is how to write it once so the numbers finally line up.
Questions that make a salesperson uncomfortable
Not aggressive ones. Just specific enough that vague answers stop working.
The cheapest fix is usually the phone
Before automation, before dashboards: count how many people called and never got an answer.